For New Zealand customers only

* Free shipping policy does not apply to bikes and bulk orders.

Shipping is free for orders valued at $1,999.00 or more. However, please note: door-to-door delivery is available only for urban areas. Rural customers must pick up their orders from the nearest NZ Post collection point or Mainstream depot.

We use NZ Post for shipping items under 25KG. Rural delivery areas follow the NZ Post system. If you are unsure, please use the address finder tool: NZ Post Address Finder.

To collect your parcel, ensure you have your "Collect My Parcel" number ready. Without this number, you will not receive a notification email when your parcel is ready for collection.

You can track your parcel using our tracking tool, and it will be delivered to the "Collect My Parcel" location.

For oversized items (e.g., fridge, large panels, or bulk orders), we use Mainstream transport. Rural customers must pick up their orders from the nearest Mainstream depot.

Unfortunately, we do not ship to PO BOX, Waiheke Island, Stewart Island, or Great Barrier Island.

We dispatch most orders on Monday, Tuesday, Thursday, and Friday after receiving the payment, but not on weekends and public holidays. If an item is out of stock, we will notify you of any additional delay. All deliveries require a signature upon arrival, and we do not use standard postal services for deliveries.

PLEASE DO NOT SIGN the receipt if items are damaged, otherwise the courier or transport company may decline the claim!

• Do not sign the receipt before inspecting for damage. Remove the packaging if you have any doubts.
• Be specific in your notation: mention details like crushed corners, broken parts, forklift damage, wet stains, leaking, etc.
• If any damage is found or if you are unsure, refuse to sign or note it on the receipt (e.g., "BOX CRUSHED POSSIBLE DAMAGE"). Please report the damage to us as soon as possible.

Once you sign for the goods, you accept full ownership in their current condition, and we cannot replace any damaged components.